Quality Policy
Basic Policy
Promoting quality in products and services based on the basic quality policy
The Aratas Group Sustainable Conduct Policies specify environmental and social issues that Aratas should address, along with policies of measures to address the issues.
Aratas Group Sustainable Conduct Policies
Delivery of Secure and Safe Products and Services and Protection of Customers
Aratas Group defines “Quality First” as its fundamental principle. It shall create quality products and services in any circumstance. For this purpose, the Group shall prioritize security and safety of its products and services and continue to deliver value that exceeds customer expectations to fulfill its social responsibility. The Group commits to fulfill the above responsibilities to its customers and execute them faithfully. Employees of the Group shall engage in quality assurance activities with pride and confidence and contribute to achieving fair and transparent business operations.
Also, all of the Group companies, departments, and members are committed to complying with the Aratas Group Rules for Ethical Conduct, to enhance social trust and corporate value of Aratas and realize seamless management and business activities.
Aratas Group Rules for Ethical Conduct
Safe Products and Services
Delivery of Secure and Safe Products and Services
We will execute the fundamental policy of “Quality First” in our products and services by prioritizing security and safety over other business functions such as planning, R&D, production, sales, maintenance, and disposal.
Making Safety Information Available
To ensure user safety, we will provide to our customers plain and clear instructions and warnings. We will also make available safety training and guidelines to encourage proper use of our products and services.
Prompt and Proper Action in the Event of Accidents
If there are accidents caused by our products or services, we will take prompt action to limit damage. We will investigate and identify facts, make appropriate disclosure, identify the causes of the accidents, and take action to the extent practicable to correct any problems and prevent the recurrence of the problem.
Complying with Laws, regulations, and Standards
We will comply with all applicable laws, regulations, and standards relating to the quality and safety of products and services in the countries or regions in which they are sold and used.
Protection of Customers
Provision of Appropriate Information
To assist customers and consumers with decisions regarding the purchase, use and disposal of our products and services, we will examine all methods of providing information, such as specification sheets, instruction manuals, leaflets and website pages, and carefully consider and implement appropriate methods of notification.
Protection of Customer Information
To fulfill our responsibilities to all stakeholders, we will appropriately manage personal information, company information and information supplied from business associates. Appropriate management of information requires identifying and marking information to be protected, management of third parties to which information is disclosed, and reasonable systems and procedures to prevent illegal or inappropriate leakage of confidential or private information, misuse of such information, use of mistaken information such as data input errors, and loss or corruption of such information as well as system failures.
Good Faith Response to Inquiries and Service Requests
We will respond in good faith to requests and inquiries from customers and consumers. We will also forward feedback and input from customers and consumers to relevant internal personnel, so as to incorporate useful customer input into subsequent business activities.
Quality Assurance System
Establishment of a quality management system and strict implementation of the PDCA cycle
The Aratas has established a quality management system that requires meeting the Aratas's own provisions in addition to the requirements of the international standard ISO 9001.
Each organization of Aratas Group has been strictly implementing a PDCA cycle. In this cycle, an improvement plan is formulated, the plan is implemented, and the degree of achievement is evaluated. This evaluation leads to the next improvement, and the cycle is repeated. Strict implementation of a PDCA cycle helps ensure the safety and quality of products, enabling continuous improvement of quality and prevention of quality-related problems. Concurrently, Aratas has been conducting auditing to measure the efficacy of quality management systems.
As for substances that may adversely impact the environment or society, Aratas has constructed a chemical substances management system in order to quickly respond to customer inquiries and provide necessary information.
Quality Risk Management
Establishment of a system for quick detection and response to serious complaints
Aratas positions the safety of our customers as top priority and is committed to preventing critical product quality defects and responding promptly to them. We realize this by establishing the Aratas Group Rules to ensure that defects in the products manufactured and marketed by Aratas do not result in harm to our customers’ lives or valuable property.
There is the “Aratas Group Rules for Product Quality Risk Management” to promptly and accurately communicate information to top management in the event of a critical quality incident. In addition, there is the “Aratas Group Rules for Integrated Risk Management” to appropriately and rapidly take necessary countermeasures in the event of serious accidents such as those that involve bodily injury, death, and fire as well as the “Aratas Group Guidelines for PLP” which stipulates the four activities listed below.
The four activities are:
- 1.Activities for maintaining product safety
- 2.Actions to take in the event of PL accidents, and measures to prevent the spread of damage and recurrence of similar accidents
- 3.Activities necessary to avoid PL risk
- 4.Education and information release related to PLP, and inspection of PLP activity status
* PLP (Product Liability Prevention)
PLP stands for Product Liability Prevention, and refers to the implementation of countermeasures to prevent PL accidents, i.e., product defects that impede the use of the product or put the health/life of a person or property at risk.
Product Safety Assessment Implementation Rate
| Indicator | Target | Results | |||
|---|---|---|---|---|---|
| FY2022 | FY2023 | FY2024 | FY2025 | ||
| Serious PL accidents *1 | None | None | None | None | None |
| Serious violations of laws/ regulations *2 | None | None | None | None | None |
- *1 Number of accidents that seriously harmed the lives or health of customers (death, serious illness or injuries, residual disabilities, monoxide poisoning)
- *2 Number of serious violations of laws or regulations relating to product safety that require external reporting
ISO 9001-certified sites
As of October, 2026
| Aratas Components Corporation |
| Aratas Components Corporation Yamaga Factory *1 |
| Aratas Amusement Corporation |
| Aratas (Shenzhen) Technology Ltd. |
| SHANGHAI OMRON CONTROL COMPONENTS CO., LTD.*1 |
| Aratas Components Malaysia SDN. BHD. |
- *1 IATF16949 (Automotive quality management standards) certified